Choosing an office chair is more than a purchase — it's a long-term investment. I’ve been using the Ergohuman Pro with ottoman for about nine years, supporting me through daily work-from-home sessions, gaming, and writing.
But recently, things started to go wrong:
✅ A creaking, cracking sound when moving side to side while seated
✅ The seat tilts forward when raised too high
These were signs that my trusty chair had finally reached its limit.
Trouble After Years of Loyalty
These issues began popping up just a few weeks ago. The sound and instability seemed to point to a weakened gas cylinder or internal structural wear.
✅ Used daily for remote work and PC tasks
✅ Sometimes sat for long hours during gaming
✅ Often over 10 hours a day of use
To be honest, after nine years of intensive use, I think the chair held up incredibly well. I’ll share detailed photos in a follow-up article.
Unforgettable Support from Four Years Ago
About four years ago, I had a similar issue with the gas cylinder. Back then, it was still under warranty, so I reached out to Ergohuman’s customer support — by email.
✅ Polite and quick email responses
✅ Accurate diagnosis and quick part arrangement
✅ Repair scheduling was smooth and hassle-free
The technician who visited was incredibly friendly, even giving me tips on chair adjustments and posture. That experience turned my perception from "product satisfaction" to genuine "brand loyalty."
The Warranty Expired, But Trust Remained
This time, the warranty was long over. Repair costs would add up, so I considered replacing the chair entirely.
✅ I looked at top alternatives like Herman Miller Aeron, Okamura Contessa, and Baron
✅ Compared price ranges — all were well over 100,000 yen
✅ Evaluated based on my use cases: work, gaming, and relaxation
In the end, I still chose Ergohuman again.
Why? Because of the reliable support I received before. For expensive purchases, knowing you can trust the brand matters more than specs.
A New Ergohuman Chair Is On the Way
I’ve already placed the order. The new model is again the Ergohuman Pro with ottoman. But after some research, I found that the internal base and frame structure has been updated in the current version.
✅ Rumors say the base and legs have better stability
✅ Improved gas lift cylinder expected
✅ Ottoman mobility and comfort might also be enhanced
Once it arrives, I’ll take detailed comparison photos and share my honest impressions.
Final Thoughts: Why I Trusted Ergohuman Again
✅ The old model lasted 9 full years
✅ Customer support was smooth and stress-free
✅ Choosing the same brand again felt natural, not forced
In the next post, I’ll share side-by-side photos of the old and new chairs — and let you know if Ergohuman continues to live up to the trust it earned.
Stay tuned!
